Delivery and returns

SHIPPING & RETURNS POLICY – K PRODUCTS

Last updated: [Insert Date]

🚚 SHIPPING POLICY

📍 Processing Time

All orders are processed within:

👉 1–3 working days

Orders are not processed on weekends or public holidays.

📮 Delivery Time (UK)

  • Standard Delivery: 2–5 working days
  • Express Delivery (if offered): 1–2 working days

👉 Delivery times are estimates and may vary.

💰 Shipping Costs

  • Calculated at checkout
    👉 OR
  • Free UK delivery on orders over £25 (if you choose to offer this)

⚠️ Delivery Issues

We are not responsible for:

  • Delays caused by couriers
  • Incorrect addresses provided at checkout

👉 Please ensure your address is correct before placing your order.

📦 Lost or Missing Orders

If your order has not arrived:

  • Contact us within 7 days of expected delivery
  • We will investigate with the courier

🔄 RETURNS & REFUNDS POLICY

🧾 Returns

Due to hygiene reasons, we only accept returns if:

✔ Item is unused and unopened
✔ Returned within 14 days of delivery

❌ Non-Returnable Items

We cannot accept returns for:

  • Opened or used products
  • Items not in original condition

📦 Damaged or Incorrect Items

If you receive a damaged or incorrect item:

👉 Contact us within 48 hours of delivery
👉 Include:

  • Order number
  • Clear photos

We will arrange a replacement or refund.

💰 Refunds

  • Refunds are processed after inspection of returned items
  • Funds will be returned to your original payment method
  • Processing time: 5–10 working days

📮 Return Shipping

  • Customers are responsible for return shipping costs
  • We recommend using a tracked service

💬 CONTACT

For all returns or delivery queries:

Email: kayode.products@gmail.com

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